Support

Frequently asked questions

How do I play an episode?

Open a show and select an episode. Some episodes are free; others require credits or a membership. If playback does not start, check your internet connection, reopen the app or reload the website, and try again. If the problem continues, email us with the show and episode name and any error message.

How do credits unlock episodes?

Choose a locked episode and follow the unlock options shown in DreamDance. Check the credit amount before confirming. If a purchase or unlock is missing, contact support with your account email and transaction reference.

How do I restore purchases?

For purchases billed through Apple, sign in to the store account used to buy them, then open DreamDance, go to Account and select Restore purchases. If a purchase billed through Google or web checkout is missing, sign in to the DreamDance account used for the purchase and contact us with the order reference.

How do I manage or cancel a subscription?

• Apple billing: open your device Settings, select your store account, open Subscriptions, choose DreamDance, then select the cancellation option. You can also manage it through the App Store account's Subscriptions section.
• Google billing: open Google Play, select your account, open Payments & subscriptions, then Subscriptions. Choose DreamDance and select Cancel subscription.
• Web billing: sign in to your DreamDance web account, open the membership or subscription settings, and use the management or cancellation option. Email us if you need help locating it.

Deleting your DreamDance account does not cancel subscriptions billed through Apple or Google. Cancel those subscriptions in the store account that was used to buy them.

How do I request a refund?

For purchases processed by Apple or Google, request a refund through the store that processed the payment. For web purchases processed by Stripe, email support@dreamdance.io with your account email and transaction reference.

How do I delete my account?

Follow the in-app steps or send an email request as explained on our Delete account page. That page explains what is deleted, the 30-day timeline and limited records we may retain.

How do I report content or an assistant reply?

Use the report option where available, or email support@dreamdance.io with the show, episode, comment or assistant reply and the reason for your report. Include enough context to help us locate it. Reported assistant replies and your preceding message are kept with the report for review and deleted 90 days after a decision, subject to legal obligations.

Contact and privacy

DreamDance is operated by DreamDance LLC. Read our Privacy Policy for information about how we handle your data.